👤 This feature is available for the following applications:
Standalone application ✅
Consortium application ✅
🔐 This feature is available for the following user/s:
Administrator ✅
Application Member ✅
Application User with “Review” ability ❌
Application User ❌
🔍 Purpose
This guide offers step-by-step instructions for reviewing email logs within the application. It also clarifies the various statuses assigned to outgoing emails, helping users understand each stage of the email delivery process. Whether you're troubleshooting delivery issues or optimising communication workflows, this guide will support efficient tracking and management of your email activity.
🛠️ Prerequisites
Not Applicable
📝 Step-by-Step Guide
1. Click on the Navigation Menu.
2. Click the Emails module.
3. Click on the Logs tab to view a list of dispatched emails. This section displays all outgoing messages along with their delivery status and other relevant details.
4. Use the Add Filter option to narrow down the list of email logs based on specific criteria. Alternatively, use the Search field to look for specific keywords or email addresses. This helps you quickly locate the emails you want to review.
5. After applying filters (if needed), you will see the list of log entries.
Email Status Definitions
🔴 Bounced – The email was not delivered and has been returned. This typically occurs due to an invalid or inactive email address, or it may be blocked by the recipient’s ISP or firewall.
🟡 Pending – The email is currently queued and waiting to be sent.
🟢 Delivered – The email has successfully reached the recipient’s inbox.
❓ Unknown – The delivery status could not be confirmed. This usually happens when the recipient’s email server does not send a response indicating whether the email was accepted or rejected.
✋ Need Help?
You have reached the end of this article.
For assistance, please contact your Customer Success Manager, email [email protected], or click the chat icon in the bottom-right corner for further support.